Lean practices are implemented in manufacturing enterprises to find hidden waste and attain continuous improvement. Various enterprises have experienced benefits owing to the Lean implementation. Following the use of appropriate lean instruments and techniques, there are many factors that affect successful lean implementation process. Researchers have identified a large number of these success factors to implementation of Lean. Understanding these enablers and the interactions between them can be crucial to the success of lean implementation. Interpretive Structural Modeling (ISM) is one of the established methodologies to bring forward the interrelationships among parameters of an issue or a problem. The purpose of this paper is to create the hierarchy of the various success factors to Lean Implementation according to their importance using the approach of ISM to facilitate Small and Medium enterprises (SMEs) across India.
The Small and Medium Enterprises (SMEs) are the backbone of all the major economies around the world. Majority of these industries are facing tough environment for existence. The present study explored the most common and easily implementable Lean Tools/Techniques amongst the SMEs. This has been achieved via a detailed survey of SMEs in India. Study concludes with nine most common Lean Tools/Techniques implemented across the surveyed population of Indian SMEs.
To improve the reputation and customer loyalty, a benchmarking analysis is being carried out, which influences the perception of the service quality for banks. With the expansion of competitive interactions, the results can serve as a strategic tool to gain competitive advantage and customer satisfaction. Banks reveal the expectations and expectations of customers regarding the quality of selected services. The process creates and expands its reputation and builds customer loyalty. This research aims to compare the perception of the quality of four leading banks with logical comparisons.