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Anişoara Duică, Nicoleta Valentina Florea, Mircea Constantin Duică and Dorin Iancu

Abstract

It is well known that the performance of a person or of an organization depends on the degree of development (skills, competencies, knowledge, experiences) which may be achieved through a continuous process of learning; process which starts in medium schools and can depend on the efforts of teachers, of their commitment, passion, and enthusiasm to obtain results.

In this article we will analyze the motivation of teachers in providing information and learning to students, their degree of implication and satisfaction in order to motivate students to develop and to obtain results through their different stages of their lives. We will also be using simulation and six sigma (weighted average method, semantic differentiation, and simple percentage technique, regression function and Chi-square test) to analyze and interpret results in order to predict and improve teachers’ motivation, to observe the relationship between variables and to show its importance in obtaining performance.

Open access

Mircea Constantin Duică, Anişoara Duică and Daniela Muraru (Pahome)

Abstract

The obtaining, during the last few years, of poor performances at the baccalaureate in a large number of schools in Romania has been largely the result of an inefficient management, and of the lack of leaders able to efficiently influence the behavior of their subordinates. The improvement of the performance of the Romanian pre-university education system depends on the change of the mentality of the teaching staff and the promotion of transformational school leaders able to assume change and inspire and transform the mentality of the personnel in order to realize the goals of education. In this context, the present work approaches in an interdisciplinary manner the relation between leadership and the benefits of the knowledge society and has the purpose of identifying the factors specific of the knowledge society that can contribute to the creation of a transformational leadership in the Romanian pre-university education system.

Open access

Mircea Constantin Duica, Nicoleta Valentina Florea and Anisoara Duica

Abstract

Procurement management is a function for B2B market and a complex concept based on a continuous buying cycle and supposes: determining the need, taking the decision of buying, identification of sources, selecting and choosing the right suppliers, contracting, and maintaining the relationships with the future contractors.

Supplier selection is a challenging task along supply chain and is based on some important criteria in order to choose the right supplier and maintain with it a long and prosper relationship. In order to select the right supplier, the buyer may use quantitative and qualitative methods. In this article we present the importance of supplier selection along supply chain and the used criteria to do this. We also present a supplier selection method based on mathematical models, especially on regression function and time series analysis, in order to show that they bring important benefits for the companies which used them.

Open access

Mircea Constantin Duică, Anişoara Duică and Bogdan Cătălin Savu

Abstract

The European strategies and policies on education aim to reform and increase the flexibility of the higher education systems, to better answer the society’s needs, in the context of the challenges raised by the knowledge society. In this context, the quality of higher education has become a matter of public responsibility, and universities, based on their autonomy, should institute efficient university governance mechanisms that would permit an efficient use of their resources. University governance, as a process, relies on a realistic evaluation of the available resources and on the taking on - based on the university autonomy - of a future development direction, in conditions of efficacy and efficiency. The specific demands of the internal managerial control systems make it necessary for the university management to asset - by means of the control function - the results’ deviations from the objectives, to analyze the causes that triggered them and to issue the necessary corrective or preventive measures. In this context, risk management represents an efficient instrument, specific for university governance, in the knowledge society, which contributes to the efficient use of the resources available to the universities.

Open access

Nicoleta Valentina Florea and Anisoara Duica

Abstract

If we could know what is in the mind of consumers, we would know what to offer them with a minimum consumption of resources and maximum profitability; but because we do not know these aspects, related to the clients’ desires, their needs, which are changing continuously, then organizations can implement certain models that can help organizations to measure value, the value required to invest in this relationship and to know which are the most valuable and loyal consumers. This is necessary to provide them with information, in order to offer discounts, deals and new products and services, in order to attract new clients and retain existing ones. Thus, in our article we intend to analyze the clients’ typology, to analyze the process of communication and relationship with them in order to determine their value. At the same time, we aim to present the importance of certain models used by specialists in order to attract, retain and develop these relationships with current and prospective clients.

Open access

Nicoleta Valentina Florea, Dorina Antoneta Tănăsescu and Anişoara Duică

Abstract

We are in the fifth era of marketing development, that of relationship marketing, where the environment is influenced by globalization, informatization, market liberalization, and the overcapacity of production, and the focus will be not on increasing the volume of production, but on obtaining profit using relationship with profitable customers. Customer-centricity, customization, one-to-one relationship and measuring the value of each customer is an advantage in the fearless market. Organizations if they knew what customers wants would offering only those products or services they want, but to help them to know the customers’ needs better, they use models, new methods and calculation of performance indicators. One of the models which help organizations to determine the customer value and centricity is Net Promoter Score (NPS), its formula being developed by Reichheld F. in 2006. Our research is made on 10 organizations and on 150 respondents and is consisting in using NPS in order to observe customers’ perception of the analysed brands, to measure how well the brand is having satisfayed and loyal customers, and the desire for recommendation of the analysed brand. Our article is using simulation, modeling and IT programs to observe possible relationships and future trends.