Presented paper concentrate on problems connected with the role of operation manager within industrial company. Operation management concentrate many activities in today’s industrial corporation and because of that the role of it’s manager is very important. He should to have many skills described in this paper. We analysed responsibilities of the operation manager, his basic operational skills and also give some examples of duties and responsibilities of good operation manager on the example of food industry. This example can give some remarks about practical skills needed in operation management in particular enterprise.
Presented paper concentrate on problems connected with FMEA method usage in industrial enterprise. There is in the paper a description of the basic rules of FMEA method and competition between FMEA analysis and gap analysis. The analysis of defects has been done to find recommendations how to eliminate or restrain them. On the basis of conducted research we found that selection of staff to the team is very important factor in the FMEA analysis undertaking process. The staff should have appropriate level of knowledge about FMEA method methodology and other tools which are indispensable in the process of implementing this method within the company.
The following paper concentrates on some problems resulting from the use of Quality Function Deployment method in industrial enterprises. It is not an easy task although the method itself has many advantages. The aim of the paper is to analyse basic international literature as well as the main advantages and limitations of the Quality Function Deployment
Michalene Eva Grebski, Radosław Wolniak and Wieslaw Grebski
The paper addresses the benefits from accreditation of an Engineering program. The criteria for accreditation are also being discussed as well as the cost of domestic and outside of the United States (US) accreditation. The paper also contains procedures for curriculum development as well as evaluation and assessment. Implementation of a comprehensive continuous quality improvement process (CQI) for individual courses as well as the entire Engineering program is being discussed and analyzed. The conclusions include practical recommendations for the effective closing of the CQI loop.
The paper concentrate on the problems of customers satisfaction from services in incubator centres in USA and Poland. The aim of the paper is to analyse the level of satisfaction of Business Incubation Centre on the example of two incubator centres one from USA (Hazelton CAN-Be in Pennsylvania and second in Gliwice Poland). The analysis was conducted in pre-incubation and incubation stage. The analysis was conducted on example of survey analysis in both incubator centres. On the base of achieved results we assessed the priority of customers in each incubator centre.
Anna Gembalska-Kwiecień, Bożena Skotnicka-Zasadzień, Radosław Wolniak and Marián Bujna
The article deals with the issue of employees' participation in the security management system in an enterprise. The issue of participation was presented as well as empirical studies illustrating the problem of the study. The benefits from the creative participation of employees in a safety management system were also shown. It was stated that an employee’s participation in specific areas of business management is important and that it is a desirable direction in the development of the employees' staff and displaying joint responsibility for the workplace. The research was carried out in five enterprises engaged in the business of construction and renovation activities. The surveyed employees were employed in various positions and at various organizational levels, they took part in the survey and in individual interviews. Questions from the first part of the questionnaire generally concerned issues related to occupational health and safety. The second part concerned issues directly related to the safety management system as well as the creativity and participation of employees in improving work safety in the surveyed enterprise. Empirical studies have shown that some of the surveyed employees have a rather passive attitude towards systemic issues. The article uses the approach that puts human events in the epicenter as one of the most important drivers of changes taking place in enterprises. In order to further improve the functioning of the implemented and maintained systems, enterprises have created their own set of practiced forms of employee participation.
Paper addresses the different methods for protecting intellectual property in modern knowledge-based economies. The focus of the paper is a comparison between the procedures for applying for patents in Poland and the United States. The comparison has been made from the perspective of the cost of obtaining and maintaining a patent in Poland, the United States and some other countries. The comparison has also been made from the perspective of the procedures for applying for a patent in different countries based on the Patent Cooperation Treaty. The paper also includes a comparison of the time needed for processing the patent application. Low cost provisional twelve-month patent pending protection available in the United States is also being discussed. The paper also provides some guidance and recommendations for conducting a patent search in order to validate the originality of the invention.
Marcin Olkiewicz, Mariusz Terebecki and Radosław Wolniak
This study focuses on the aspects related to the information technology security, and in particular, the quality of information security. It is inter alia because of international technology security that banks incur expenses to adapt their IT systems to guidelines of the supervisory authorities and to the expectations of international financial markets and stakeholders.
The constantly growing demands of stakeholders increasingly force the provision of services to be on the highest standard and delivered by means of new technologies. Therefore, banks adjusting their products and services to the requirements of stakeholders have to implement modern methods to secure information channels, thus guaranteeing information security to the stakeholders of a bank.
The aim of this paper is to present crucial security aspects in electronic banking, which indirectly affect the quality and security of the offered banking service and whether clients are aware of the most commonly occurring threat - an attack on a computer (phising). The source of data for this research was a group of 90 active users of information technologies, the analysis of certificates and securities used at the time of contact between the customer and the bank through an internet platform and a report of PRNews.pl on the state of banking in Poland for the fourth quarter of 2016.