The purpose of the paper is to determine the degree of Polish companies’ maturity applying for Quality of the Year certification based on the EFQM excellence model. The study was conducted using a questionnaire (CAWI – computer assisted web interview). Company to get certified Quality of the Year had to get in the field of self-assessment carried out by the EFQM model at least 56%. Results and its analysis showed that among the 49 analyzed large companies seeking Quality of the Year certification only 3 achieved a value of 80% and above. Among the 10 companies selected for analysis only 3 has taken improvement actions. Based on the study carried out, the authors demonstrated that the analyzed companies that have been certified Quality of the Year are mature and conscious of quality, continuously improve, and apply modern techniques (traditional quality management tools, new quality management tools, quality management methods). The factors that determine the maturity and the awareness of the company in terms of quality are the elements included in the EFQM model (1. Leadership. 2. Vision, strategy, policy. 3. Human resources management. 4. Resource Management. 5. Process Management. 6. Customer satisfaction. 7. Employee satisfaction. 8. Cooperation with the environment. 9. Achievements companies in relation to the goals), as well as the awareness and the ability to use modern techniques.
The aim of the research is to analyze the quality of life improvement (Kaizen) in the running aspect in Poland. Until now, issues related to the running analysis of the quality life in terms were not the subject of broader, comprehensive scientific considerations. The research was taken in 2019 year and covered a group of 396 runners. The respondents are women posing 67,9% and men posing 32,1% residing in different areas of Poland. The research was based on a questionnaire (CAWI - Computer Assisted Web Interview). Although for most respondents the result is not the most important, they try to improve their running attitude and time. Runners use different ways to be motivated to work on themselves. An example of motivators can be a medal, obtained at the finish line or sharing success with participation in competition on social networks (Facebook).
The article discusses the quality improvement concept in terms of companies’ competitiveness and its operations. The research object is a production company located in Silesia province. We analyzed the quality problems occurring in the company based on the selected quality management tools: Ishikawa diagram and the Pareto-Lorenz. It was presented and discussed basic types of waste occurring in the enterprise. It was proposed improvement actions and highlights the importance of immaterial resources - the company's workers.
Paper present impact of human resources issues as well as issues related to provision of medical services on leadership styles in hospitals in Poland. In this study a descriptive research design was used and a quantitative research was conducted, which was based on the so-called BOST methodology. Surveys were conducted among department heads of 10 public hospitals of various referral systems from the Upper-Silesian Agglomeration providing various types of medical services (which shows a large variety of research sample) operating in Poland. The research showed that both improtance of service provision as well as human resources were not as important as they should be.
Joanna Rosak-Szyrocka and Lovorka Begović Blažević
The purpose of the publication is to determine the level of consumer awareness regarding the knowledge of quality marks and food safety awareness in the aspect of purchasing decisions. The research covered a group of 51 respondents who were residents of the Silesian Voivodship. On the basis of literature research and analysis in the field of food quality and safety, the following hypothesis was formulated: By using generally known management methods, we can determine the degree of consumer awareness in terms of quality labels and food safety in the aspect of purchasing decisions. The research was conducted on a quarterly basis in 2018 based on a questionnaire (CAWI - Computer Assisted Web Interview). The results of research and their analysis have shown that consumer awareness regarding the awareness of quality marks increases, however, there is still a great need to build consumer awareness regarding the existence of quality marks and information that they provide to the consumer in terms of both quality and food safety. Research has shown that consumers are aware of the quality marks existence, but their knowledge about familiarity is still too small. It was shown that consumers, when making purchasing decisions, pay attention to product quality, price, quality certificate and ecological certificate. The factor that determines the safety of the product according to consumers turns out to be its composition. Consumers showed in research that they will not buy a product that has palm oil, sulfur dioxide, glucose-fructose syrup and aspartame.