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Abstract

In business, especially basketball experience an increased very rapidly, both in terms of quality and quantity in Yogyakarta. Customer as the facilities and services the user pays the cost, much influenced by several internal and external factors. These factors have a major influence on the process of the customer to pay a fee to join and dues in Basketball Clubs. This type of research is descriptive with mixed qualitative and quantitative approach, population in this study is the Athlete Club Basketball “Sahabat” of Yogyakarta, with the number of 20 people, the study sample was determined by random sampling. The technique of collecting data using questionnaires. SPSS.21 using data analysis techniques. While looking at the level of loyalty of respondents to the basketball club Yogyakarta “Sahabat”, 13 of 20 respondents said well (65%) and 7 respondents (35%) had middle loyalty. So from this study showed that customer trust is strongly influenced by the good facilities, appropriate tariffs, staff were nice, the service was very good, and therefore in this study obtained very significant results to customer satisfaction or athletes in the Club Basketball “Sahabat” of Yogyakarta.

Abstract

This paper attempted to analyze how public managers use performance information at Tanzania Public Service College (TPSC), Tabora campus. It based on self-reported performance information. We systematically reviewed the TPSC Self-Evaluation Study Report (2019); TPSC Service Delivery Survey report, 2016; TPSC steering committee report, 2017; and TPSC performance reports of 2016-2019. This review was corroborated with interviews from 89 respondents and Focus Group Discussions (FGDs) to offer the following insights: First, despite the presence of sound governance structures in TPSC and adherence to the public service rules and regulations, there is a weak purposeful use of performance information by public managers at TPSC to improve organizational performance through their decisions. This can be attributed to the nature of vertical information flow in TPSC. Second, there is weak culture of performance information use, paucity of performance information, lack of institutionalization of information and support from TPSC top leadership, which could facilitate strong internal use of performance data and in turn, improve organizational performance. Based on the findings, the paper offers recommendations to encourage performance information use at TPSC and NACTE, and points to new avenues for future research.

Abstract

The service quality in hotels can be seen first from the front-office that interacts directly with customers, here service orientation has an important role. Employees who have high service orientation will have high performance and can be a competitive advantage for the company. Psychological empowerment also an important factor in service orientation, it can be seen from the feelings shown by employees and can increase self-recognition and self-esteem. This research aims to determine the influence of demographic characteristics and psychological empowerment towards service orientation in the hospitality industry. This research was conducted at several three-star hotels in Yogyakarta. This research used multiple regression analysis, partial t test, coefficient of determination and beta standardized coefficient to analyse the data. Furthermore, the results of this research are gender, age, education level and competency certification have a positive and significant influence on service orientation. Meanwhile, tenure has a negative and insignificant influence and marital status has a positive and insignificant influence on service orientation. The last, psychological empowerment has a positive and significant influence on service orientation.

Abstract

General problems who experienced by some large hospitals in Indonesia weakness caused by factors other than internal (internal weakness), especially of facilities and human resources who is still relatively less and still the weak competitiveness of organization (low competitive advantage) and combined with the terrier such as qualities and support of leadership. The weak in the field of organizational communication on hospital in anticipation regional and international free market competition. The gap medical staff functional (MSF), between in government hospital and private hospital has resulted in the role of an assignment with the condition a very complicated. Specialized doctors tend to be part time in government hospital, place official work. The problems need to examined the more distant is how to create commitment staff functional medical and so far, of needed harmonious relations. Organizational communication to create cooperation and a good relationship and pattern leadership in managing the hospital to medical staff functional and non-medical is a thing also become the adhesive for the hospital system that could increase commitment. This study aims to assess empirical pertaining to with a variable in leadership styles and organizational communication impact they may have on organizational commitment of MSF. A method of survey was used in this study, while the kind of research is considered to be explanatory research. Such data was gathered through 43 MSF and analyzed using Partial Least Square (PLS). This research result show that variable of leadership styles could to increase an organizational communication. Leadership styles significant and could influence on organizational commitment, and organizational communication the influence on organizational commitment as significant.

Abstract

In recent years, despite the fact that women have become more and more involved in business life as a result of economic, social and cultural developments, the proportion of women in the managerial staff and leaders is very low. In terms of female labor force, there are some barriers as well as many advantages. One of these barriers is the glass ceiling syndrome mentioned most often in business world. This is a qualitative research which examines the effects of glass roof syndrome and career barriers on job motivation. The sample group for the research comprises 33 women working in private sector. The findings of the research reveal that women who do not get their deserved promotions have low motivation. Being unmotivated leads some women to reduce their job performances, on the other hand this leads some women to work more motivatedly. Women should be guided and psychological support should be given for career planning in institutions they work for. The absence of gender discrimination and the appreciation of women as a result of their achievements will increase their motivations in workplaces and this will help institutions they work for achieve their goals more quickly.

Abstract

Information security management is a very important issue for anyone working in the field of technology, or for anyone at risk of security breach, who understands the implications of these vulnerabilities. Many organizations are always on the constant threat of a security breach. It is easy for an organization to experience a data breach that can seriously compromise their data. With the evolving threats of data security, organizations are always working to ensure that their data is protected. Frameworks associated with information security can be pivotal to an organization. Frameworks employed in organizations helps to protect the employee and user information which is essential as it puts employees and clients at ease that their information is secure. Identifying the ideal frameworks for an organization is important. However, this process can be a bit tricky as a lot has to be considered to identify the best framework for the organization.

Abstract

Big Data has become a significant concern of the world, along with the era of digital transformation. However, there are still many young people, especially in developing countries, who are not yet aware of the security of their big data, especially personal data. Misuse of information from big data often results in violations of privacy, security, and cybercrime. This study aims to determine how aware of the younger generation of security and privacy of their big data. Data were collected qualitatively by interviews and focus group discussions (FGD) from. Respondents were undergraduate students who used social media and financial technology applications such as online shopping, digital payments, digital wallet and hotel/transportation booking applications. The results showed that students were not aware enough and understood the security or privacy of their digital data, and some respondents even gave personal data to potentially scam sites. Most students are not careful in providing big data information because they are not aware of the risks behind it, socialization is needed in the future as a step to prevent potential data theft.

Abstract

Healthcare organizations in turmoil often turn to management consultants to collect data, engage in analysis, evaluate processes, and make recommendations. This is a case study of an actual hospital with complex issues around organizational culture, organizational conflict, diversity, and talent management. The paper explores the intervention approaches used to address the toxic organizational cultural problems through the lens of organizational development, change management, and corporate behavioral theory.

Abstract

Public opinion regarding the quality of public organization services is an interesting issue in recent years, especially after the many complaints from the public that states that it is not as expected by the community. One of the services available at the LLDIKTI office is the management of functional Lecturer and other functional staff. The purpose of this study was to determine the quality of management services of functional position, determine the suitability of service user expectations with the performance of functional position management services and determine priority policies that can be applied in improving the quality of functional position management services in LLDIKTI Region VIII. The number of samples from the population determined by the Krejcie and Morgan table was 357 people. The data analysis technique used is the validity test, reliability test, calculating the value of the community satisfaction survey (SKM), and the Importance Performance Analysis (IPA) Analysis. The results of this study shows the level of satisfaction using the community satisfaction survey (SKM) included in the quality of service B with a score of 82.24 with the GOOD category. Conformity level is the average of the score of the implementation level and the average score of the importance level is 93.89%. Based on the results of the Cartesian diagram, the element of service quality that needs to be prioritized for improvement in its implementation is the element of item suitability with the type of service, clarity of flow in service procedures and clarity of information about service procedures. Suggestions that can be given are an increase in the clarity of information on the management of functional positions can be done by increasing the use of the web and the user data-based notification system