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Nicoleta Valentina Florea and Anisoara Duica

Abstract

If we could know what is in the mind of consumers, we would know what to offer them with a minimum consumption of resources and maximum profitability; but because we do not know these aspects, related to the clients’ desires, their needs, which are changing continuously, then organizations can implement certain models that can help organizations to measure value, the value required to invest in this relationship and to know which are the most valuable and loyal consumers. This is necessary to provide them with information, in order to offer discounts, deals and new products and services, in order to attract new clients and retain existing ones. Thus, in our article we intend to analyze the clients’ typology, to analyze the process of communication and relationship with them in order to determine their value. At the same time, we aim to present the importance of certain models used by specialists in order to attract, retain and develop these relationships with current and prospective clients.

Open access

Tomasz Nitkiewicz and Agnieszka Ociepa-Kubicka

Abstract

The article presents the activities of selected company - biomass manufacturer and user - with regard to environmental impact of biomass supply chain solutions. The biomass production facility of Biomass User Company is one of the most modern plant in Central Europe. It uses wooden and agricultural biomass to produce heat in biomass-fired steam boiler. The objective of the paper is to investigate the environmental impact with the use of life cycle assessment method. In our study, we define different scenarios for biomass transportation, concerning its supply as well as distribution. Life cycle assessment method is used to estimate environmental impact and to perform sensitivity analysis on transport modes, fuel mix structure and destination of self-cropped biomass. LCA ReCiPe endpoint indicator is used to measure environmental performance. As the results show, transport efforts are not significant factor while environmental impacts are concerned but are rather impact intensive type of activity and should be addressed with company environmental policies.

Open access

Violeta State

Abstract

I started writing this paper from the premise that compliance with ethics and deontology in the accounting profession decisively contributes to assuring the quality of accounting services provided by professional accountants. For this purpose, we conducted a conjuncture survey, whose subjects, accounting firms, were asked about: their offering of accounting services, their compliance with fundamental ethical principles of the accounting profession, their compliance with deontological norms in promoting accounting services and issues related to the promotion of provided services.

Based on the feedback received, we concluded that, basically, ethics and quality must represent the professional accountant, they must be their defining characteristics, but at the same time, in order to excel through their services, it is also necessary that customers, economic entities, show interest and receptivity, and provide the required documents and information in a timely manner and of appropriate quality.

Open access

Elena Violeta Drăgoi and Larisa Elena Preda

Abstract

In recent years, it has become increasingly clear that the economy, worldwide, goes through a phase of economic unbalances. Thus the need arises, need that is caused by psychological and practical reasons, to be aware of these turbulent changes, to understand and to formulate measures to combat the current situation which is deemed to be the most severe economic and financial crisis from World War II up to present day.

The crisis has rapidly expanded worldwide, national economies encountering difficulties of various degrees, both within the banking system and the real economy. The impact of European countries has been and continues to be an alarmingly severe, the crisis affecting banks in a series of similar ways to the impact it had on American banks.

In writing this article, I started from the premise that highlighting the situation of credit institutions represents a true barometer of the actual state of an economy, and continuous observation, analysis and interpretation of bank performances represents a condition of progress and sustainable economic development.

Open access

Alina Puțan, Oana Raluca Ivan and Attila Tamas

Abstract

Current status of the hospital units is worrying: insufficient funding, increasing the number of cases considered / treated, providing quality services at public hospital unit. In this research we have undergone an empirical research carried out in the hospital units of category III and IV, from Alba County, this sample selection aims to identify an optimal solution to exercise management control which should serve to management decisionmaking. Responsibility centers, at the level of hospital unit, establish the liability for each segment of expenditure, expenditure tracking and proper grounding even their places of training, delimitation expenditure which does not strictly dependent on the production activities that are related strictly by the process; establishing the deviations of preset expenses levels; establishing a system of rules allowing highlighting the responsibilities of each performer, introducing a system of resource allocation and tracking of the use of their by developing specific cost budget for each responsibility center. The disadvantages of decentralization based on activity centers consists in increase the consumption of resources in certain activities, unclear delimitation of cause-effect relationships that create difficulties in adopting the relevant decisions by management, etc.

Open access

Maria-Cristina Ștefan and Violeta - Andreea Andreiana

Abstract

Retail holds a very important role in the national and international economy, representing an intermediate link in the producer-consumer relationship. The emergence of hypermarkets in Romania has led to the enthusiasm of the customers, who are attracted by the availability of a wide range of products in a single shop, in an environment full of colors, bright, with a pleasant atmosphere, with promotions and tasting of products with sweepstakes and free services. So hypermarkets have become popular among the Romanian citizens, while competition has intensified as the years have elapsed.

Open access

Leena Ajit Kaushal

Abstract

Foreign investment in extractive industries in the developing economies has seldom remained free from various types of controversies. Vedanta Aluminum Ltd (VAL) integrated aluminum project in Orissa is an important project for Vedanta Resources Plc. The project suffered major setbacks as the Indian government withdrew the permission for bauxite mining in Niyamgiri and issued a show cause notice under Environment protection act in 2010 for undertaking construction activity without obtaining environmental clearance for its alumina expansion project at Lanjigarh in Kalahandi district in Orissa. This case illustrates how a decentralized policy and bureaucracy in a country like India deal with myriad problems of resource curse together with attendant consequences, despite the fact that as compared to several developing nations India has a better track record of legislative framework, an experienced bureaucracy and a regulatory framework.

There are institutional rigidities and limits of public policy formulation and implementation which adversely affect a diverse range of stakeholders: essentially because economic growth priorities override all feasible considerations of protecting and furthering stakeholder interests. India is not the only state which has undergone such an ordeal, many developing countries have suffered as well from their relative inability to deal with the issues of resource curse; but this case study assumes further significance because based on the actual final decisions a future road map in terms of a realistic public policy both for domestic investors as also foreign investors in extractive industries will be decided.

Open access

Laura Marcu and Larisa Stana

Abstract

Clothing is the second important category of products sold in Romania through the Internet. The number of online buyers is increasing although not up to values registered in other European countries. This raises the question of the reasons for reluctance or poor use of online purchases and of the behaviour of those who still buy clothes online. The article focuses on presenting the results of a study conducted in one of Romania counties in 2016. Data is supplemented with information obtained from secondary sources, namely a national study conducted in 2014. We identified characteristics of Dambovita residents regarding the factors of influence, brakes on purchase and the actual online purchase behaviour.

Open access

Anişoara Duică, Nicoleta Valentina Florea, Mircea Constantin Duică and Dorin Iancu

Abstract

It is well known that the performance of a person or of an organization depends on the degree of development (skills, competencies, knowledge, experiences) which may be achieved through a continuous process of learning; process which starts in medium schools and can depend on the efforts of teachers, of their commitment, passion, and enthusiasm to obtain results.

In this article we will analyze the motivation of teachers in providing information and learning to students, their degree of implication and satisfaction in order to motivate students to develop and to obtain results through their different stages of their lives. We will also be using simulation and six sigma (weighted average method, semantic differentiation, and simple percentage technique, regression function and Chi-square test) to analyze and interpret results in order to predict and improve teachers’ motivation, to observe the relationship between variables and to show its importance in obtaining performance.