Browse

You are looking at 21 - 30 of 39 items for :

  • Event Industry, Leisure Industry x
Clear All
Open access

Bahram Kheiri, Masoud Lajevardi, Mehdi Mohsenipoor Golmaghani, Sina Fakharmanesh and Seyyedeh Sahar Mousavi

Abstract

Tourism industry provides an important source of income for many countries; it has been considered the second important industry of the 21st century. This study analyses the effect of destination brand equity on tourists’ intention to revisit. Kish Island was chosen for this case study. Components of destination brand equity include destination awareness, destination image, destination quality, perceived value, destination loyalty, satisfaction and intentions to revisit. This research is a descriptive and survey study. The target population was travelers who visited this island in the first half of 2013. The questionnaire was the research tool. Data were analysed using SPSS and LISREL. The results showed that there is a meaningful relationship between the destination awareness and perceived value, image destination and perceived value and satisfaction, destination quality and perceived value and destination loyalty, perceived value and destination loyalty, satisfaction and destination loyalty and intentions to revisit, and finally destination loyalty and intentions to revisit.

Open access

Lorraine Brown

Abstract

Literary tourism is an increasingly important market within the field of cultural and heritage tourism. However, it is under-represented in the literature. Still not enough is known about the motivations and experiences of literary tourists. This paper offers an autoethnographic account of a literary tourist trip to Le Café Les Deux Magots, a place associated with the writers and philosophers Jean-Paul Sartre and Simone de Beauvoir. The paper discusses the motivations for becoming a literary pilgrim, and describes the meaning attached to the place visited. It underscores the desire for connection with place and reflects on how this is achieved.

Open access

Nikola Cuculeski, Ilijana Petrovska and Vasko Cuculeski

Abstract

Nowadays, the sustainability plays an important role in developing marketing in tourism, both from the theoretical and from the practical aspect. Sustainable marketing considers the general principles of marketing, with respect to sustainability as a new focus for a long-lasting customer relationship. Therefore, the business marketing in tourism should consider the importance of perceptions and expectations of tourists as final consumers. Regarding different marketing elements with sustainable aspect, this paper aims at investigating consumers’ perceptions of foreign tourists in Republic of Macedonia. In order to provide tourist perceptions and expectations, a survey based research was conducted among 254 foreign tourists in four cities in Republic of Macedonia, concerning aspects as: tourist perceptions of marketing elements of the current tourist offering and their expectations towards sustainable tourism development. For this purpose, statistical methods have been used as: Hi2-test, Student’s t-tests as well as correlation and Anova, using a specific program STAT FOR WINDOWS and STATA 11 for descriptive statistics of demographic characteristics of the sample.

The paper presents the main findings from the literature, drawing conclusions from the empirical research and providing recommendations for future academic and business research. Considering the specifics of different target segments, results from this research are presenting the need for lower pricing, increased promotional activities using social media, providing online booking and development of ecotourism.

Open access

Bojana Spasojević and Sanja Božić

Abstract

Senior leisure travel became a significant part of the global tourism market, and developing countries with lower GNP, such as South-East European countries, are also part of this trend. The principal aim of the paper was to explore the senior tourists’ preferences (choice of destination, transport, and accommodation), their travel motivation, and travel limitations of this fast-growing market with immense potential in this country. A questionnaire was used to collect data from 320 senior tourists in the five biggest cities of Serbia. The results indicate spa and mountain centres as preferable travel destinations among the potential senior tourists in Serbia, while the major factors for choosing a destination showed to be travel costs, climate conditions, and destination proximity. The research findings also showed that the principal travel motives are rest and relaxation and health improvement, and in connection to this, the most preferable activities on the destination are engagement in spa and medical treatments and spending time in unspoiled nature. Moreover, the study indicates financial difficulties and health concerns as the major travel barriers of potential senior market in Serbia. The research findings can be used as a framework for all tourism stakeholders involved in tailoring a specific tourism product for Serbian senior travel market.

Open access

Maria Amelia and Anshul Garg

Abstract

Food business has become a popular trend for entrepreneurs these days. However, it seems that many entrepreneurs do not know how important is the first impression and the services offered to their guests. Consequently, many restaurants have a generally poor service, and therefore, many are closed as soon as they are opened. This study concerns more on how the first impression works in a fine-dining restaurant; hence, restaurateurs will able to know how to build on a customer’s good first impression. Previous studies, experts’ opinions, and the theories related to the topic of this study were referred and used in this study. The study was carried out in restaurant ‘C’, located in Tampere, Finland. Samples were collected from the guests who visited the restaurant ‘C’. This study contributes new knowledge regarding the first impression, and how it affects the customers’ decision behaviour as well as three different types of service clues (mechanic, humanic, and functional clues) and how they influence the customers’ perception.

Open access

Antonio Magliulo

Abstract

Until a few years ago, markets were basically physical spaces, more or less large, where sellers and buyers could meet. The exchanges happened through physical contacts at the local as well as the international level. Security meant, basically, to protect people against tangible threats (frauds, thefts etc.). Nowadays, we are facing a new challenge. Markets are mainly becoming a cyberspace where sellers, dealers and buyers can meet without the need for physical contact. Security also has to mean protecting people against cyber threats (internet frauds, identity thefts etc.). In this paper, we would like to deal with an issue that, maybe, has not attracted much attention from scholars, that is, the importance of cyber security for the development of tourism destinations.

Open access

Evangelia Simantiraki, Maria Skivalou and Nikolaos Trihas

Abstract

The cruise industry is exhibiting a steady significant growth during the recent years worldwide, and it is assessed to have remarkable economic implications for the local economies. The quality of cruise visitors’ experiences at a destination is crucial for the inclusion of that destination on the cruise itineraries. The aim of this paper is to investigate the cruise ship visitors’ off-board experiences in a Mediterranean port of call – Agios Nikolaos on the island of Crete, Greece, providing a better understanding of the main features of cruise customers’ behaviour and expectations from a port of call. Primary research was conducted at the port of Agios Nikolaos during the 2014 cruise season. The 306 filled questionnaires provided useful information related to the visitors’ demographic characteristics, travel motivation, destination perception, satisfaction, and intention to revisit and recommend the town to others. The findings and discussion of this study are useful to the tourism authorities of Agios Nikolaos and other Mediterranean ports of call with similar characteristics, which wish to maximise the benefits of cruise tourism, to industry practitioners, and academic researchers interested in cruise tourism.

Open access

Cátia Siopa, Sofia Lopes, Cátia Ferreira and Pedro López

Abstract

This study focusing on local food restaurants aims to evaluate the variables that influence consumers’ restaurant selection, and the most important variables that need to be addressed by those establishment managers. With this assessment it will be possible to structure different strategies which enterprises can resort to in order to obtain management advantages.

A management model based on selection variables and how restaurants can influence the choice process is proposed in this article. Therefore, it is possible to maximise profit and the number of customers, to increase service quality, to create new services and dishes, to define strategic promotion plans, and to produce effective corrective measures.

Open access

Satu Schumacher and Raija Komppula

Abstract

The aim of this study was to improve our understanding of how frontline employees cope with service recovery situations and recover from them. It also takes a closer look at employee empowerment. This work represents a qualitative case study, and investigates the topic from the perspective of frontline employees. Data collection is implemented by interviewing the case hotel’s frontline personnel. A content analysis method was utilised to analyse the collected data. The findings suggest that the support of colleagues is more crucial in coping with service recovery situations and recovering from them than the support of managers. Personality traits also play a role. A theoretical scheme of the service recovery process from the perspective of frontline employees is developed from the analysis of the interviews. The findings indicate that written instructions would assist employees in service recovery situations.

Open access

Mehmet Yavuz Çetı̇nkaya and Zafer Öter

Abstract

Traveller’s wishes, needs and expectations keep changing constantly as destinations vie with each other to increase their share from the international tourism pie. Destinations need to offer qualified service and renew themselves continuously. In this context, tour guides as key representatives of destinations play a significant role on tourist satisfaction and re-visit intention. This research aims to ascertain the role played by tour guides on the satisfaction level of tourists participating in guided tours in Istanbul. Another aim of this research is to determine the impact level of tour guides on the possible re-visit intention of tourists to the same destination. Based on 530 completed surveys from international tourists, the findings revealed a significant relationship between tourist satisfaction, re-visiting intention and tour guiding service. Following the evaluation of the findings, recommendations were developed for the tourism industry.