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Open access

Walter Amedzro St-Hilaire and Catherine De La Robertie

Abstract

Healthcare projects with apparent productivity gaps require all available IT innovation mechanisms. The objective of this study is to investigate the predictors of the development of IT innovation mechanisms to improving healthcare business. This includes the utilization of the panel data in healthcare projects and the analysis of the relationship between IT innovation mechanisms and operational decision-making. The paper indicates that the implementation of innovative IT technology has a significant positive effect on the healthcare project productivity in Canadian hospitals.

Open access

David Havíř

Abstract

Nowadays, customer experience is receiving much attention in scientific and managerial community. Scholars and practitioners state that customer experience is the next area of competition. For a long time, there has been a call for a uniform, accurate definition, definition of its components, and the development of the customer experience frameworks. As this topic is new, there has been a considerable fragmentation. The question is if the fragmentation is still present and how can we address it. The aim of this paper is to summarize research on customer experience analysis and to explore and compare the dimensions describing customer experience listed in seven conceptual models with findings from 17 research projects on customer experience conducted after the year 2010. The purpose of this is to summarize recent knowledge, get the most comprehensive view on customer experience and its possible decomposition, and to reveal possible relationships between the dimensions. Based on a review of the available literature, the paper juxtaposes several approaches to customer experience analysis and compares their results to find similarities and differences among them. In the first step, the dimensions and factors of the customer experience were extracted from the seven models to analyze customer experience and they were compared with each other. This resulted in a set of dimensions and factors. In the next step, customer experience factors and dimensions were extracted from 17 practical research papers on customer experience. Finally, based on their descriptions and found similarities, the dimensions and factors were put together into several groups, as this grouping and creation of the new universal set of dimensions might solve the fragmentation issue.

Open access

Scott William Hegerty

Abstract

For centuries, Estonia, Latvia, and Lithuania have enjoyed historic and economic ties with their Nordic neighbors in the Baltic Sea region. While the period since 1991 has been one of increased integration with the European Union, trade linkages with Finland and Sweden are particularly strong for Estonia and Latvia, respectively. This study addresses these connections by applying time-series econometric techniques, with the goal of highlighting where regional connections are strongest. Strong Nordic-Baltic linkages, while providing evidence that historical factors are still important, might also suggest that integration with the rest of the EU is relatively weak. Using quarterly data from 1994 to 2014 for Baltic, Nordic, and other partner countries, business cycles are modeled for output, consumption, and investment. Common regional cycles are also extracted via Principal Components Analysis for the three Baltic countries and for the Nordic countries of Denmark, Finland, Norway, and Sweden. Cross-correlation functions are then generated for various cycle pairs to assess whether any are “synchronized.” One key finding is that the Nordic region has two possible consumption cycles that behave in very different ways, suggesting that this region does not behave as a coherent whole. Norway and Denmark drive one cycle, while Sweden and Finland drive the other. Another key result is that each Baltic country behaves differently from one another. While regional differences are quite large - making it harder to describe this as a single “region” at all - Estonia does show significant connections to Finland, its historic and linguistic neighbor.

Open access

Raminta Jokubauskienė and Rimgailė Vaitkienė

Abstract

In the scientific literature, open innovation is one of the most effective means to innovate and gain a competitive advantage. In practice, there is a variety of open innovation activities, but, nevertheless, customers stand as the cornerstone in this area, since the customers’ knowledge is one of the most important sources of new knowledge and ideas. Evaluating the context where are the interactions of open innovation and customer knowledge enablement, it is necessary to take into account the importance of customer knowledge management. Increasingly it is highlighted that customers’ knowledge management facilitates the creation of innovations. However, it should be an examination of other factors that influence the open innovation, and, at the same time, customers’ knowledge management. This article presents a theoretical model, which reveals the assumptions of open innovation process and the impact on the firm’s performance.

Open access

Andreas Polk and Andreja Primec

Abstract

We use an institutional approach to analyze differences and similarities between competition policy regimes in Slovenia and Germany. We first indicate differences that exist in the implementation of EU competition law at the national level, given the unified framework of EU competition policy. In a next step, we discuss recent cases in both countries and indicate how historical developments and economic factors influence decision making and case law. We also discuss recent developments of the national competition policy regimes and indicate how the digital economy might shape competition policy in the future.

Open access

Vesna Trančar

Abstract

The main purpose of this article is to present the test results of the hypothesis that the use of one’s own (and foreign) database (used by investment portfolio managers to create indicators of individual stock analyses) has an effect on the accuracy of forecasting future movements of investment portfolio value. In addition to the use of different indicators and methods of stock analysis, the creation of an optimal investment portfolio requires assessment of the suitability and adequacy of the database used in investment portfolio managers′ decisionmaking process; in other words, it is necessary to determine which stocks are to be included in the specific investment portfolio and which are not. The problem of the selection and use of different databases is linked to the question of determining the importance of numerous relevant elements when creating an optimal investment portfolio.

Open access

Damjana Rant, Robert Horvat, Polona Tominc and Bojana Korošec

Abstract

This paper presents the results of the first empirical study of household accounting in Slovenia, which was conducted on a sample of households of subsidised self-employed entrepreneurs. Based on an original measurement of the levels of household accounting, this study presents the scope of different accounting components in these households. Further, it gives the results of the comparison between those subsidised self-employed entrepreneurs who managed to keep their business and those who failed to do so. The comparison of the results showed a statistically significant difference between the two groups of entrepreneurs only in terms of the scope of monitoring of household costs and expenditures.

Open access

Fumihiko Isada and Yuriko Isada

Abstract

The objective of this research is to empirically compare the management that is most suitable for radical innovation with that needed for incremental innovation. The relationship between the results of research and development and management styles was surveyed using a questionnaire. Respondents included research and development leaders in Japanese manufacturing, with special attention given to the differences between radical innovation and incremental innovation. Results verified, in an integrated way, the management and leadership factors, taking into consideration the differences arising from the object under analysis and the environmental factors.

Open access

Dario Maradin, Ljerka Cerović and Trina Mjeda

Abstract

Rapid economic development has resulted in the more frequent use of renewable energy technologies. On the other hand, the production and use of renewables fosters the development of new technologies, creating many new opportunities for entrepreneurial-minded individuals and, consequently, the economy in general. Renewable energy technologies have a multiplier effect in spurring the economy and the development of not only the energy sector but also all the supporting activities related to such industry. The purpose of this research is to analyse both the positive and the negative economic effects of investing in various renewable technologies, as well as to confirm, by means of the energy-economy model, the benefit of such technologies in boosting the economy.

Open access

Zoltán Birkner, Tivadar Máhr and Nora Rodek Berkes

Abstract

Innovation process research is changing. In addition to the former territorial approach (examining countries or regions), the description of innovation cooperation in local areas is becoming more and more accepted. Instead of the innovation ability of the traditional large enterprises, research has begun to study the role of small and medium-sized enterprises, non-governmental organizations, local governments, and educational institutions (especially universities), which foreshadows the development of a new innovation system. In 2015, we conducted a study focusing on the civil and corporate relations of a major university. We tried to determine the new directions based on the economic and social cooperation as well as to search for the practical implementation of the theoretical helixes in these interactions. We came to the conclusion that universities not only are determinative according to the triple helix model but also have a prominent role in the creation of new innovation ecosystems, particularly in a well-defined geographical area.