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Open access

Nina Andersz and Dariusz Boguszewski

Abstract

The aim of the study was the assessment of the dependence between the type and level of motivation, and the assessment of rehabilitation efficiency and sports-activity after the injury. 207 male and female competitors training basketball and handball participated in the study. There were 111 women (46 basketball and 65 handball players) and 96 men (48 basketball and 51 handball players) studied. The investigative tools were: the Carver and White′s questionnaire (measuring the activity level of the BAS and BIS system in three measurements), the author′s survey taking into account the information concerning training-methods, number, types and circumstance of experienced injuries, methods of their treatment and the visual analogue pain intensity scale (VAS). Those surveyed evaluated also the efficiency of physiotherapeutic treatments in the 1-10 scale. The statistical tools were as follow: the arithmetical mean together with the standard deviation and the simple correlation. At training men there was some negative dependence between the time of break in trainings after sustained injury and one of the measurements according to the questionnaire: BAS Drive (p<0.05). In the above-group there also appeared some positive dependence (p<0.05) between the declared level of felt pain and the results on the BAS Fun Seeking scale. The studied women attained noticeably higher (p<0.05) results of the BAS Reward Responsiveness and BIS scale than men. At women there also appeared some positive dependence between the time of break in trainings after sustained injury and the intensification of the BIS activation (p<0.05). 1. Some strong relationship between the levels of different forms of motivation in chosen aspects of rehabilitation of sportsmen was shown. 2. At men, high level of goal oriented motivation was connected with the negative assessment of rehabilitation efficiency, what could evidence the frustration resulting from inability to train. Strong goal orientation may therefore shorten the period of convalescence.

Open access

Biruta Švagždienė, Kristina Grigaite and Edmundas Jasinskas

Abstract

On the plane of human capital theories –staff is considered being the most significant resource in a company. The implication is that a company has to take care of employees’ competence, their approach towards work, perception and assumption of responsibility, liabilities to a company, etc. Such an approach towards staff is particularly meaningful for service companies, the employees of which are indentified not only with the very company, but also with the service by customers. Consequently, the employees, oriented towards a customer, can become a meaningful condition of competitive advantage (L. Bagdonienė, 2008). Service is more and more influencing companies’ business. The process of service skills is a significant and complex element of customer service culture development. According to L. Žalys (2002) it can be described as endless and constantly going on in the certain stages process, which possesses distinctive operation technologies. Good relationship with customers and their loyalty is built exactly under the development process of customer service, as it is one of the sales service staff functions. Development process of customer service: to satisfy customers’ needs and requirements. Significant organizational culture is directed towards customer service based on corresponding organizational rules and procedures, practical skills and abilities. The level of the service process depends on the professionalism of the service staff taking care of a customer, communication, responsibility, responsibility and competences. For the assessment of service there are additionally applied two criteria: solution of service problems, and company’s policy in solution of service problems. In the research related to the formation and management of service skills, there are researched assessment criteria for service skills: external image/outlook of the companies, which provide with leisure service, locations and working hours, information about service and their prices, delivery of service, service staff’s appearance, staff’s qualification and attention to constant customers.