To improve the reputation and customer loyalty, a benchmarking analysis is being carried out, which influences the perception of the service quality for banks. With the expansion of competitive interactions, the results can serve as a strategic tool to gain competitive advantage and customer satisfaction. Banks reveal the expectations and expectations of customers regarding the quality of selected services. The process creates and expands its reputation and builds customer loyalty. This research aims to compare the perception of the quality of four leading banks with logical comparisons.
The research of railway track surfaces is aimed at improving the quality of railway infrastructure and providing the chance of improving the safety of driving. Therefore, it is advisable to constantly monitor track surface, but the research itself is not innovative because it is based on a known procedure. The crucial element are the techniques that allow to delve into the sources of problems. The aim of the article is to use the selected instruments of quality management to analyze the causes of track twist at high (180 km/h) speed of driving. The analysis of the causes of track twist was done on the basis of results from the measurement of one kilometer track section of the Krakow Glowny - Medyka route, which was made by using the TEC measuring device in April 2018. It was inferred that it is impossible to reach 180 km/h without track twist. In order to identify the causes of track twist it was proposed to use the selected sequence of quality management instruments, i.e.: brainstorming, Ishikawa diagram and the 5Why method. The identified causes of track twist include the abrasion of rail, scratches and exploitation point. The analysis and conclusions drawn from it may be useful in the analysis of other problems in railway transport as well as production and service industries.
The research is focused on the study of the temperature dependence of the internal damping of selected magnesium alloys with different contents of aluminium - AZ31 and AZ61. These alloys are currently widely used in various types of industry, mainly in the automotive industry. It belongs to a group of materials called HIDAMETS because they have excellent damping properties. The internal damping of the samples was measured on a unique ultrasonic device constructed at Žilina University in Žilina. Specimens were measured at baseline in the temperature range from 25 °C to 400 °C. Changes in internal damping caused by varying aluminium contents in investigated alloys were noted. As the aluminium content increases, maximum internal damping is achieved due to the formation, growth and subsequent dissolution of the continuous precipitate in the microstructure.
The objective of the paper is to analyze the cooperation in craft beer manufacturing in Poland and to identify the specificity of this phenomenon from the perspective of enterprise management. The sales of craft beers in Poland are growing rapidly. Craft beers have about a 0.5% share in the total beer sales value in Poland. The popular practice in the industry is contract brewing. It is an interesting phenomenon in the field of cooperation of enterprises which can be classified and analyzed as a form of: economic cooperation (generally), production cooperation, outsourcing, network and virtual organization and also coopetition. It is a specific business model. Contract brewing is a complex problem the specificity of which emerges on several levels. Firstly, there is a special way to emerge in the market of craft beers, even while not possessing significant funds by the entrepreneur. Secondly, it is a form of cooperation in the field of production which unites efforts on the side of both the customer and the contractor since it is not limited to normal outsourcing of production to an external entity but involves physical production capacity of the contractor and technological know-how of both cooperation parties. Thirdly, it is firmly embedded in human relationships. Fourthly, it can generate coopetitive relations since the brewery accepting the order may conduct its own activity related to production and sales of beer under its own brand.
Concrete block pavements have become an attractive engineering and economical alternative to both flexible and rigid pavements because of it’s high strength and durability. The influence of pozzolanic mineral additions – natural zeolite and expanded perlite powder on the properties of concrete interlocking blocks in different curing conditions has been studied. The use of zeolite as a substitute for cement in the production of concrete blocks increased the water demand but decreased the water absorption of the blocks. Obtained results show, that concrete blocks with 10% substitution of cement with zeolitic tuff is characterized by higher strength, lower mass loss and absence of efflorescence.
The main aim of this article is to demonstrate that in a dynamically changing business environment, an organization should focus on embracing imitation strategies such as a safer form of building up its market position. The author addresses issues of innovation and imitation, provides definitions and defines realistic conditions and advantages of imitation strategies. Innovation does not guarantee a company's market success. The research conducted has shown that imitation is not only a commonly used strategy of creating competitiveness, but it is also the foundation of many firms’ success stories. Innovative imitation, technological diffusion, creative imitation should be treated equally as innovation – as a another development strategy, different form of strategy implementation, assuming less risk and wider market access with less risk and cost.
In current economic trends, changes in construction using are required. It usually leads to changes in value and type of the working load on building structures, with the requirement to rate the technical state and replace or strengthen the elements. An important aspect of determining the residual bearing capacity of damaged bending reinforced concrete elements is the research concerning the influence of difference defects and damages on the change of strength and deformability. In the article main types of damages and defects, methods of studies of damaged reinforced concrete elements and the expediency of usage of this elements are described. However, most methods are suitable only for certain defects and damages due to the large complexity of calculations and the consideration of multifactoriality. Significant complexity of a single method for calculating damaged elements depends on the possible changing stress strain state of an element in combination with certain defects and damages, the presence of a non-complete separation where during loading or alteration of the damaged element the fractions become included in the work, reinforced concrete is the composite material which carrying complexity in calculating the joint work of its components.
The key to the functioning of enterprises in today's market is the concept of flexibility, which is mainly associated with adapting to very dynamically changing customer requirements. The basis for this approach is, among others, the realisation of serial production, products created for the customer's order in the quantity and time defined in orders. The LEAN Managemnt and LEAN production approach is a solution dedicated to meeting market assumptions. The LEAN concept, which both in the organization of production and management is focused on dynamic response to changes in the environment. The term LEAN represents numerous improvements to the organization, tools and techniques used to reduce and eliminate individual processes (or parts thereof) that are unnecessary activities. The key to analysing entire processes and defining unnecessary activities is thorough observation and selection of dedicated solutions. In the set of LEAN tools, you can find a lot of possibilities, from organization of a workstation itself, to a thorough quantitative analysis of times and process sequences, from simple facilities to complex technological solutions. The article presents the results of the assembly process analysis, indicates the point of product differentiation (marking for the client) and presents the map of organizational and preparatory activities for this process. The presented results are part of the activities within organization of the LEAN approach, currently having priority for the Research entity organisation improvement team.
Supply Chain makes the flow of goods, services and information from suppliers, through transport, producers, distributors, retailers to end customers. Big producers opt for a strategy of outsourcing logistic services, especially storage, delivery, and distribution services to end-customers. Commitment to the strategy of outsourcing, at the same time, is the strategy of focus on the core business. Small producers, especially manufacturers of agricultural food products, have recently opted to avoid intermediaries in the transport and distribution of the product to the end customer. All in order to increase the quality of their own products and increase the competitiveness by eliminating the costs of intermediaries in transport and distribution. This is achieved by merging and shortening the supply chain. The EU has established an institutional framework regulating the operations of producers through a short supply chain. The market situation requires further optimization by producers due to lack of labour and the need to increase competitiveness and leads to the emergence of a reversible supply chain phenomenon. In the paper, the author, by applying general and special scientific methods of cognition, explores the advantages and shortcomings of the short and reversible supply chain, derived from the traditional and modern supply chain model.
High doses of medical waste evidence that health waste management is problematic. A case study was conducted at various health institutions. This research analyzes various issues in the area of medical waste management. The research examines the perception of staff regarding medical waste management. The purpose of the study is to investigate the level of knowledge, attitudes and role of health practitioners in the management of medical waste.
Here the quality index and the environmental index of two health centers are studied; one is a private hospital and the other one a state hospital and compares these two indices with a questionnaire.
To provide environmentally friendly services, customers and environmental criteria have to be taken into account in the decision-making process and distributing the Green Quality Function provides a very useful way to achieve this goal.