A way of opening new perspectives that has attracted the interest of researchers in counseling and psychotherapy at the beginning of the 1980s is Neuro-linguistic programming (international acronym: NLP). Ϲreated in the 70ꞌs by Βandler R.W. and Grinder J.Т. for the purpose of discovering human excellence, NLP is still considered today one of the “roads” to success, providing the necessary tools to achieve goals. Although the mid-80s’ surveys lowered the importance of the NLP basic ideas, decreasing the interest of Psychology Specialists in the field of Psychology to further research this area, a group of well-known colleagues and students in that period - among which we mention Ϲameron-Βandler, L., DeLozier, J., Dilts, R.Β., Gordon, D., Pucelik, F., Βуron, Α.L., Eicher, J., Муers-Αnderson, М., Gilligan, S.G., Αndreas, S. and Αndreas, Ϲ., Epstein, Т.Α., Hallbom, Т., Smith, S., Reese, E.J., and Reese, М., James, Т., Woodsmall, W., Jacobson S., Lankton, S.R., or Epstein, Т. (and the list may continue) – have made a significant contribution to the development and expansion of NLP since then until the present day.
Mircea Constantin Duica, Nicoleta Valentina Florea and Tiberiu Alexandru Dobrescu
Customers’ complaints represent an opportunity for any organization who wants to improve relationship with customers, to find out the problems existing into organization and the way to solve them, to improve the amount of knowledge and the desire, beliefs, and needs of customers. All those are made in order to increase value for organization and also for the customers. Having objective information, updated, clear and sincere, the organization may improve the quality of their products and services it offers. Thus, any complaints may be regarded as a gift not as a negative feedback from the customers, or as a two-way feedback based on trust and collaboration. A gift which will bring performance on long term based on win-win situations.
In this article we will disseminate the literature in the field and also we will analyze the results of a research made on 150 respondents who analyzed 10 institutions, the willingness to recommend them to other customers and the problem existing into these institutions, making a plan to overcome them. The objective of this analysis is to understand the role of customers’ complaints in improving the quality of the products and services and of the value obtained both for customers and organizations.
Alina Iuliana Tăbîrcă, Oana Raluca Ivan, Florin Radu and Réda Djaouahdou
This study aims to analyze the relationships between corporate social responsibility and corporate financial performance using only content analysis from 1971 to 2018 available in all databases of Web of Knowledge. Our findings attempts to fill this void that past researchers are deepening because the uncertainty can be find in lots of papers. If there is a link between CSP and CFP is no longer the question. Our question is what kind of link is it and what is its impact? Some authors are proposing some kind of theories linking this concepts but we must understand better the implications for the companies.
Constanța Popescu, Antoaneta Roxana Georgescu and Bogdana Gabriela Grapă
The human resources department represents a particular capital, which needs being listened to, motivation and training for the achievements of the organization’s objectives. The employee contributes or prevents the right turn of the things going on into a company. People are different from each other, and the transfer of practices considered standard in an activity or organization becomes inappropriate in another environment with different cultural and professional values. Human resources specialists avoid passing examples of good practice to other organizations due to the fact that successful recipes in a certain environment are impractical in another.
It is vital to create a motivational climate and an organizational culture that facilitates employee integration into the institution's needs and personal goals to match to organizations. The data was collected by means of a questionnaire applied to a representative sample of teaching staff in pre-university education in Dâmboviţa County. The teachers carry out their activity in academic high schools, technological and vocational schools. The data was used to outline an overview of what human resources are for the organization and to what extent it influences its performance.
Violeta State, Loredana Cristina Tănase and Raluca-Georgiana Petre
The change of the current economic environment due to the globalization of the economy and the unhindered circulation of products and services, the removal of national customs barriers, the evolution of information technology and the diversification of marketing techniques have led to a change in the financial and accounting services market. In the context in which the promotion of accounting services is a very complex activity, which involves a large number of decisions that have to be taken in accordance with the ethical and deontological norms imposed by the code of ethics in order not to affect the reputation of the accounting profession, study on how professional accountants promote their services and the extent to which the rules of professional ethics and deontology imposed by the National Code of Ethics for Professional Accountants in Romania are respected. In this respect, we conducted a survey based on a questionnaire, applied to the professional accountants CECCAR members Dâmboviţa branch. The questions were formulated in such a way that the reality regarding the promotion of accounting services in relation to the rules of ethics and deontology of the profession is meaningful through the significance of the answers received.
Olatunji Abdul Shobande and Kingsley Chinonso Mark
The quest for urgent solution to resolve the world liquidity problem has continued to generate enthusiastic debates among political economists, policy makers and the academia. The argument has focused on whether the World Bank Group was established to enhance the stability of international financial system or meant to enrich the developed nations.
This study argues that the existing political interest of the World Bank Group in Africa may serve as lesson learned to other ambitious African Monetary Union.
This study aims at constructing a microblog influence prediction model and revealing how the user, time, and content features of microblog entries about public health emergencies affect the influence of microblog entries. Microblog entries about the Ebola outbreak are selected as data sets. The BM25 latent Dirichlet allocation model (LDA-BM25) is used to extract topics from the microblog entries. A microblog influence prediction model is proposed by using the random forest method. Results reveal that the proposed model can predict the influence of microblog entries about public health emergencies with a precision rate reaching 88.8%. The individual features that play a role in the influence of microblog entries, as well as their influence tendencies are also analyzed. The proposed microblog influence prediction model consists of user, time, and content features. It makes up the deficiency that content features are often ignored by other microblog influence prediction models. The roles of the three features in the influence of microblog entries are also discussed.
A prevalent belief is that it is advantageous to have surname initials that are placed early in the alphabet (early surname initials) in academic fields in which authors are ordered alphabetically (alphabetic academic fields), because first authors are more visible. However, it is not certain that the advantage is strong enough to affect academic careers. In this paper, the advantage in having such early surname initials is analyzed by using data from 1,345 course catalogs that span a 100 years. We obtained academic titles and surname initials of 19,353 faculty members who appeared 211,816 times in these course catalogs. Two alphabetic academic fields – economics and mathematics – and four other academic fields that are not alphabetic were analyzed. We found that there are some years when faculty members who have early surname initials are more likely to be full professors. However, there are many other years when faculty members who have early surname initials are less likely to be full professors. We also analyzed the career path of each faculty member. Economists who have early surname initials are found to be more likely to become full professors. However, this result is not significant and does not extend to mathematicians.
This paper reports the results of an international survey on research data management (RDM) services in libraries. More than 240 practicing librarians responded to the survey and outlined their roles and levels of preparedness in providing RDM services, challenges their libraries face, and knowledge and skills that they deemed essential to advance the RDM practice. Findings of the study revealed not only a number of location and organizational differences in RDM services and tools provided but also the impact of the level of preparedness and degree of development in RDM roles on the types of RDM services provided. Respondents’ perceptions on both the current challenges and future roles of RDM services were also examined. With a majority of the respondents recognizing the importance of RDM and hoping to receive more training while expressing concerns of lack of bandwidth or capacity in this area, it is clear that, in order to grow RDM services, institutional commitment to resources and training opportunities is crucial. As an emergent profession, data librarians need to be nurtured, mentored, and further trained. The study makes a case for developing a global community of practice where data librarians work together, exchange information, help one another grow, and strive to advance RDM practice around the world.
Internationalization is important for research quality and for specialization on new themes in the social sciences and humanities (SSH). Interaction with society, however, is just as important in these areas of research for realizing the ultimate aims of knowledge creation. This article demonstrates how the heterogenous publishing patterns of the SSH may reflect and fulfill both purposes. The limited coverage of the SSH in Scopus and Web of Science is discussed along with ideas about how to achieve a more complete representation of all the languages and publication types that are actually used in the SSH. A dynamic and empirical concept of balanced multilingualism is introduced to support combined strategies for internationalization and societal interaction. The argument is that all the communication purposes in all different areas of research, and all the languages and publication types needed to fulfill these purposes, should be considered in a holistic manner without exclusions or priorities whenever research in the SSH is evaluated.