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Multiculturality and Interculturality in Tourism

Abstract

There is a turmoil in Europe and the world as far as the terms multiculturality and interculturality are concerned and have been concerned in recent years. The overwhelming historical, political, cultural and economic changes that have shaken the whole world have brought about significant changes in otherwise relatively traditional societies and communities, as well, with a very important impact on people's lives not only in point of economy, but communication, attitude towards labour, personality traits, national security and others. All interpersonal relations have been tinted by the reaction towards some „buzz words” that are very popular nowadays; nevertheless, they are at the core of a tremendously huge process of changes in the mere life of European societies and communities.

In this environment, all economic activities that involve huge movements of individuals and masses (like tourism and hospitality) have experienced huge transformations; and if the ability and skill of making international communication mingle with the feeling of security encountered in a certain environment- these would definitely lead to a potential and real growth in that economic sector, including the third one of services.

We truly believe tourism is one of those, and good international relations, as well as strategic partnerships, contribute to its development.

In order to achieve results in tourism you only have to provide the following: secure environment, a competitive product, and good value for price services. It also helps if you have skilled employees, though.

Open access
Peer-to-Peer Learning Networks, Source of Training of Staff in Romanian Micro-Enterprises

Abstract

According to the Small Business Act Report, 2015, Romania is placed by the European Commission as a leader among the Member States in the field of entrepreneurship, with the prospects of increasing the number of SMEs by at least 8.5% annually. Micro enterprises in Romania, according to the White Paper of SMEs in Romania-2016, edition XIV, also face difficulties with the continuous preparation and training of the employees, namely: hiring, training and maintaining the personnel, consulting and the necessary training for the company and employees. For vocational training, SMEs in Romania allocate an average percentage of 1.96% of the turnover, a rather unfavorable situation, which shows that Romanian entrepreneurs invest relatively little in human resources training.

This paper is part of a European project entitled ME2ME – Micro-Enterprise Learning, and aims at identifying the skills and knowledge available in the local business community that could be valued through peer-to-peer learning networks to support the development of the micro-enterprise sector. The outlined conclusions point out that the peer-to-peer learning process occupies the second position among the methods of accessing the new training sources in Romania. The most important peer-to-peer learning approaches into the micro-enterprises’ representatives preferences were: small group meetings, joint peer activities, and training sessions.

Open access
The Phenomenon of Climate Change in Organization and HR-Related Literature: A Conceptual Brief Analysis

Abstract

Climate change has become one of the main challenges facing humanity. Over the past decade, this phenomenon, which may have been caused by natural variability and/or human activity, has attracted many scholars from different scientific disciplines to warn of its potential consequences.

The author of this paper has decided to address the existence of this important phenomenon in organizational literature. However, upon exploring different academic databases, the rarity of research focusing on climate change and its relationship and/or effect on HR or organizational aspects became obvious. Accordingly, the author recommends other HR and organizational scholars devote considerable space to this phenomenon in their field.

Open access
Selecting the Right Suppliers in Procurement Process along Supply Chain-a Mathematical Modeling Approach

Abstract

Procurement management is a function for B2B market and a complex concept based on a continuous buying cycle and supposes: determining the need, taking the decision of buying, identification of sources, selecting and choosing the right suppliers, contracting, and maintaining the relationships with the future contractors.

Supplier selection is a challenging task along supply chain and is based on some important criteria in order to choose the right supplier and maintain with it a long and prosper relationship. In order to select the right supplier, the buyer may use quantitative and qualitative methods. In this article we present the importance of supplier selection along supply chain and the used criteria to do this. We also present a supplier selection method based on mathematical models, especially on regression function and time series analysis, in order to show that they bring important benefits for the companies which used them.

Open access
Wellness Tourism: What Motivates the Consumer

Abstract

In this paper one research will be presented, which is focusing on the factors of decision making in the tourism sector. Health and wellness tourism have become a major trend in the past years, since more and more consumer care about their health.

The stressful life, people live nowadays also lead to increased health risk which justifies the growing need for relaxation during the holidays as well. In the study we also present the factors of an analysis and the key motivators when deciding about the destination.

Open access
Would you Make the Right Decision? – Decision Making Biases in Economy - Related Dilemmas

Abstract

As they say, money can’t buy happiness. However, the lack of it can make people’s lives much harder. From the moment we open our first bank account, we have to make lots of financial decisions in our life. Should I save some money or should I spend it? Is it a good idea to ask for a loan? How to invest my money? When we make such decisions, unfortunately we sometimes make mistakes, too. In this study, we selected seven common decision making biases - anchoring and adjustment, overconfidence, high optimism, the law of small numbers, framing effect, disposition effect and gambler’s fallacy – and tested them on the Hungarian population via an online survey. In the focus of our study was the question whether the presence of economic knowledge helps people make better decisions? The decision making biases found in literature mostly appeared in the sample as well. It proves that people do apply them when making decisions and in certain cases this could result in serious and costly errors. That’s why it would be absolutely important for people to learn about them, thus increasing their awareness and attention when making decisions. Furthermore, in our research we did find some connection between decisions and the knowledge of economics, people with some knowledge of economics opted for the better solution in bigger proportion

Open access
Adapting International Experience to the Deposit Guarantee System in Ukraine

Abstract

The research objective of the article is the substantiation of methodological and applied recommendations for improving deposit guarantee system in Ukraine in view of the international experience. The study object is the deposit guarantee system management in the framework of reforming the Ukrainian legislation aimed at establishing a mechanism of deposits guaranteeing. During the research there were used such methods as: dialectical method and methods of analysis and synthesis - to study the features of deposit guarantee systems of developed countries, the characteristics of mechanism for returning deposits and international law peculiarities; statistical method - to analyze the indicators of banking system in Ukraine and credit unions (CU), for empirical determining CU to banks indicator ratio as well; structural and logical analysis - to develop theoretical and methodological principles of forming effective deposits guaranteeing mechanism in Ukraine. The need to ensure the system of deposits guaranteeing not only to individuals but also to individual-private entrepreneurs and legal entities was established. This will facilitate the development of small and medium businesses in the country. There were analyzed peculiarities of credit unions activity in Ukraine in the context of reforming the banking system. The possibility of including the credit unions to the deposit guarantee system of Ukraine by the example of the EU countries and the world was substantiated. There were characterized necessary amendments to the national legislation in the field of deposit guaranteeing and the effective mechanisms for their implementation were proposed.

Open access
The business case for corporate social responsibility: A literature overview and integrative framework

Abstract

Purpose: The goal of this paper is to develop a framework describing the mechanisms which explain how and when CSR engagement affects company’s bottom line, based on a review of the business case for CSR literature.

Approach: This article is conceptual and based on literature review. By using a CSR stage development model, behavioral and stakeholder perspectives, it offers a descriptive multi-dimensional integrative framework of the business case for CSR.

Findings: The findings show that the relationship between engagement in CSR activities and corporate performance (CP) depends on a CSR development stage, managerial interpretation of CSR issues, stakeholder management model and moderating factors.

Originality: This article integrates disconnected models and conceptualizations in the subject literature and contributes to the theoretical discussion by arguing that type and scale of benefits from CSR activity progress along the stages of organizational CSR development. Moreover, it also shows that the CSR-CP relationship depends on internal and external factors (mediators and moderators). It therefore supports the contingency argument.

Open access
Company Actions and Value Drivers: Manager Reports from Polish Firms

Abstract

Purpose: The purpose of this article is to identify what are the cause-effect patterns of how company actions influence value drivers in Polish firms.

Method: The method used in the study consists of (1) the generation of informant reports (stories) about what actions performed in their firms influenced the value drivers and (2) the identification of the repeating (replicating) patterns of such influence.

Results: The study identifies five actions that reduce the unproductive time of participants of business processes and three actions influencing new product introductions or modifications.

Managerial implications: Managers should (1) use standardization and automation, delegation of secondary activities, and trainings in teamwork to reduce unproductive time, more quickly fulfill contracts (with current products), and influence four financial value drivers. Moreover, they should (2) gather knowledge about the alternative ways of thinking about particular problems and (3) use personal participation of knowledge possessor’s teams in clients’ problem-solving places.

Limitations and future research: The author identifies five limitations of the performed study and formulates relevant suggestions for future research.

Originality/value: The study contributes to management theory by (1) clarifying conceptual relations between the actions of firms (causes) and value drivers (effects) and (2) analyzing the manager reports about the real business value-creation processes.

Open access