Assessing the influence of project management on quality during the early phases of construction projects

Open access


Although the quality of a process affects the quality of the end product, there is currently an insignif­icant amount of knowledge about the quality of project management (PM) processes that directly affect the quality of the delivered product (constructed building). This study presents a proposal for modeling the impact of the quality of the PM process on the quality of the con­structed building. The quality of the PM process is rep­resented by the main quality factors and product quality indicators. It presents the results of the interviews that were conducted and study cases that were analyzed in Bosnia and Herzegovina with a variety of project partici­pants (with different managerial perspectives) in terms of the indicators of quality of the delivered product. All par­ticipants, regardless of managerial perspective, believe that the most important indicator of the quality of prod­ucts for each phase of the project is “customer satisfaction in the end phase”, the measurement of which is different for each project phase that is presented. The results of the factor analysis of the definition and the planning phases show that 11 variables, namely, the quality factors of the PM process, can be grouped into three new factors, which is described as 66.61% (77.046%) of the basic set of vari­ables.

Berssaneti, F. T., & Carvalho, M. M. (2015). Identification of variables that impact project success in Brazilian companies. International Journal of Project Management, 33(3), pp. 638-649.

Dogbegah, R., Owusu-Manu, D.-G., & Omoteso, K. (2011). A principal component analysis of project management competencies for the Ghanaian construction industry. Australasian Journal of Construction Economics and Building, 11(1), pp. 26-40

Field, A. (2005). Factor Analysis Using SPSS: Theory and Application. Available at on 15 March, 2016.

Hair, F. J., Anderson, E. R., Tatham, L. R., & Black, C. W. (2009). Multivariate Data Analysis, 7th edn. Pearson, Inc, England, UK.

Hoonakker, P. L. T. (2006). Quality management in construction industry. In: Proceedings of ASQ World Conference on Quality and Improvement, Milwaukee, WI, USA, pp. 1-9.

Husin, N. H., Adnan, H., & Jusoff, K. (2008). Management of Safety for Quality Construction. Journal of Sustainable Development, 1(3), pp. 41-47.

International Project Management Association. (2015). IPMA Competence Baseline: ICB, Switzwland.

ISO Standard ISO 9001:2015. (2015). International Organization for Standardization, Geneva.

Joaquin, C. D., Hernandez, D., & Aspinwall, E. (2008). A framework for building quality into construction projects - Part I. Total Quality Management, 79(10), pp. 1013-1028.

Kwak, Y. H., & Anbari, F. T. (2009). Analyzing project management research: Perspectives from top management journals. International Journal of Project Management, 27(5), pp. 435-446.

Ljevo, Ž., & Vukomanović, M. (2013). Characteristic project management model found in construction companies of Bosnia and Herzegovina. Technical Gazette, pp. 689-696.

Ljevo, Ž., Vukomanović, M., & Rustempašić, N. (2015). Assessing the influence of project management on quality in the construction industries of Bosnia and Herzegovina and Croatia. In: 12th International Conference Organization, Technology and Management in construction conference proceedings, Croatia, 2015, Croatian Association for Construction Management, University of Zagreb, Faculty of Civil Engineering, Primošten, pp. 524-534. Available at on 01 March, 2016.

Ljevo, Ž., Vukomanović, M., & Rustempašić, N. (2017). Analysing significance of key quality factors for management of construction projects. Građevinar, 69(5), pp. 359-366.

Oakland, J. S. (2015). Total Quality Management and Operational Excellence. Taylor & Francis Group, Routledge.

Ogwueleka, A. C. (2013). A review of safety and quality issues in the construction industry. Journal of Construction Engineering and Project Management, 3(3), pp. 42-48.

Oke, A. S. (2016). Effect of bond administration on construction project delivery. Organization, Technology and Management in Construction, 8, pp. 1390-1396.

Project Management Institute. (2013). A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 5th edn. Project Management Institute, Pennsylvania, USA.

QP Staff, Guru Guide. (2010). Six thought Leaders who Changed the Quality World Forever, Quality Progress. Available at on 22 March 2017.

Raković, R. (2007). Kvalitet u upravljanju projektima. Građevinska knjiga, Beograd.

Shenhar, A. J., & Dvir, D. (2007). Reinventing Project Management: The Diamond Approach to Successful Growth and Innovation. Harvard Business Scholl Press, Knjiga, Beograd, USA.

Standish Group. (2015). Chaos Report. Available at on 20 December, 2016.

Stern, C. J. (1995). Chapter total quality management als erfolgsstrategie. In: Total Quality Management und Unterne­hmensstrategie, Volume 2 of the series Herausforderungen an das Management. Springer Verlag, Springer, Berlin, Heidelberg, pp. 99-114.

Summers, D. (2009). Quality Management: Creating and Sustaining Organizational Effectiveness. Pearson International Edition, UK.

Taylor, B. W., & Russell, R. S. (2006). Operations Management: Quality and Competitiveness in a Global environment, 5th edn. Wiley, Hoboken, NJ.

Turner, J. R. (2014). Managing quality, Chapter 12. In: Turner, R. (ed.), Gower Handbook of Project Management. Gower Publishing, USA, pp. 191-204.

Yung, P., & Yip, B. (2010). Construction quality in China during transition: A review of literature and empirical examination. International Journal of Project Management, 28(1), pp. 79-91.

Zulu, S. (2007). Impact of project management on project performance: A structural equation modelling approach. In: 23rd Annual ARCOM Conference, 3-5 September 2007, Association of Researchers in Construction Management, UK, Belfast, pp. 651-660. Available at on 20 January 2017.

Organization, Technology and Management in Construction: an International Journal

Co-published with University of Zagreb, Faculty of Civil Engineering

Journal Information


All Time Past Year Past 30 Days
Abstract Views 0 0 0
Full Text Views 856 856 40
PDF Downloads 229 229 46