Competencies are a set of distinctive resources and opportunities. They relate to specific capabilities of management and to performance of management methods. In the catalogue of existing managerial competencies, an increasingly important role is played by trust. The deep insight in this field of literature gives grounds for the inference that trust is rather a means to achieve public organisations’ goals, than being the end in itself. Therefore in this article we have assumed, that contemporary competencies, to a large degree, rely on trust which is rationally and relationally rooted.
The main aim of this paper is to identify and evaluate components of trust with reference to the competences of public managers mirrored in their new profiles. To achieve the goal of the article, publications of the field of organisational studies and public management which aim to show the importance of creating trust within an organisation were reviewed to identify main managerial competences analysed in the context of public trust as an important factor of improving public organisations. Moreover, the results of a survey with 93 respondents carried out in 2014 in 8 units of local public administration from the Malopolska Region were used. As a result the main components of trust in new public managers’ profiles have been identified and assessed.
If the inline PDF is not rendering correctly, you can download the PDF file here.
Abraham S.E. Karns L.A. Shaw K. Mena M.A. (2001) Managerial competencies and the managerial performance appraisal process “Journal of Management Development” vol. 20 no. 10 pp. 842–852.
Åm H. (2011) Trust as Glue in Nanotechnology Governance Networks “NanoEthics” vol. 5 no. 1 pp. 115–128.
Anderson A.R. Jack S.L. (2002) The articulation of social capital in entrepreneurial networks: a glue or a lubricant? “Entrepreneurship & Regional Development” vol. 14 no. 3 pp. 193–210.
Blind P.K. (2006) Building Trust in Government in the Twenty-first Century: Review of Literature and Emerging Conference Proceedings 7th Global Forum on Reinventing Government Building Trust in Government 26–29 June 2007 Vienna Austria pp. 3–8.
Bozeman B. Bretschneider S. (1994) The “Publicness Puzzle” in Organization Theory: A Test of Alternative Explanations of Differences between Public and Private Organizations “Journal of Public Administration Research and Theory” vol. 4 no. 2 pp. 197–223.
Cameron W. (2004) Public accountability: Effectiveness equity ethics “Australian Journal of Public Administration” vol. 63 no. 4 pp. 59–67.
Carnevale D.G. (1995) Trustworthy government: Leaderships and Management Strategies for Building Trust and High Performance San Francisco: Jossey Bass.
Cook J. Wall T. (1980) New work attitude measures of trust organizational commitment and personal need non-fulfilment “Journal of Occupational Psychology” vol. 53 pp. 39–52.
Dietz G. Den Hartog D.N. (2006) Measuring trust inside organisations “Personnel Review” vol. 35 no. 5 pp. 557–588.
Dovey K. (2009) The role of trust in innovation “The Learning Organization” vol. 16 no. 4 pp. 311–325.
Dragoni L. Tesluk P.E. Russell J.E.A. Oh I.-S. (2009) Understanding managerial development: Integrating developmental assignments learning orientation and access to developmental opportunities in predicting managerial competencies “Academy of Management Journal” vol. 52 no. 4 pp. 731–743.
Elangovan A.R. Auer-Rizzi W. Szabo E. (2007) Why don’t I trust you now? An attributional approach to erosion of trust “Journal of Managerial Psychology” vol. 22 no. 1 pp. 4–24.
Farnham D. Horton S. (1996) Public Managers and Private Managers: Towards a Professional Synthesis? in Farnham D. Horton S. Barlow J. Hondeghem A. (ed.) New Public Managers in Europe London: Macmillan Press Ltd.
Faulkner P. (2007) A genealogy of trust “Episteme” vol. 4 no. 3 pp. 305–321.
Frost-Arnold F. (2014) The cognitive attitude of rational trust “Synthese: An International Journal for Epistemology Methodology and Philosophy of Science” vol. 191 no. 9 pp. 1957–1974.
Fukuyama F. (1995) Trust: The Social Virtue and the Creation of Prosperity New York: Free Press.
Ganesan S. Hess R. (1997) Dimensions and Levels of Trust: Implications for Commitment to a Relationship “Marketing Letters” vol. 8 no. 4 pp. 439–448.
Gilbert J. Li-Ping A. Tang T. (1998) An examination of organizational trust antecedents’ “Public Personnel Management” vol. 27 no. 3 pp. 321–332.
Gould-Williams J. (2003) The importance of HR practices and workplace trust in achieving superior performance: a study of public-sector organizations “International Journal of Human Resource Management” vol. 14 no. 1 pp. 28–54.
Haque M.S. (2001) The Diminishing Publicness of Public Service under the Current Mode of Governance “Public Administration Review” vol. 61 pp. 65–82.
Holste J.S. Fields D. (2010) Trust and tacit knowledge sharing and use “Journal of Knowledge Management” vol. 14 no. 1 pp. 128–140.
Jones G.R. George J.M. (1998) The Experience and Evolution of Trust: Implications for Cooperation and Teamwork “The Academy of Management Review” vol. 23 no. 3 pp. 531–546.
Keele L. (2007) Social Capital and the Dynamics of Trust in Government “American Journal of Political Science” vol. 51 no. 2 pp. 241–254.
Korczynski M. (2000) The Political Economy of Trust “Journal of Management Studies” vol. 37 no. 1 pp. 1–21.
Kożuch B. Dobrowolski Z. (2014) Creating Public Trust. An Organisational Perspective Frankfurt am Main Berlin Bern Bruxelles New York Oxford Wien: Peter Lang GmbH Internationaler Verlag der Wissenschaften.
Kożuch B. Sienkiewicz-Małyjurek K. (2014) New Requirements for Managers of Public Safety Systems “Procedia - Social and Behavioral Sciences” vol. 149 pp. 472–478.
Kożuch B. Sienkiewicz-Małyjurek K. (2013) Kompetencje menedżerskie i czynniki sukcesu w zarządzaniu projektami „Przedsiębiorczość i Zarządzanie” vol. 14 no. 11(1) pp. 105–115.
Kożuch B. (2010) Kompetencje menedżerów organizacji publicznych: teoria a praktyka zarządzania „Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu” vol. 156 pp. 347–351.
Lane L.M. Wolf J.F. (1990) The human resource crisis in the public sector Westport: Quorum Books.
Lee H.-J. (2004) The role of competence-based trust and organizational identification in continuous improvement “Journal of Managerial Psychology” vol. 19 no. 6 pp. 623–639.
Lewicki R.J. McAllister D.J. Bies R.J. (1998) Trust and distrust: New relationships and realities “The Academy of Management Review” 23(3) 438–458.
Li P.P. Bai Y. Xi Y. (2012) The Contextual Antecedents of Organizational Trust: A Multidimensional Cross-level Analysis “Management and Organization Review” vol. 8 pp. 371–396.
Mayer R.C. Davis J.H. Schoorman F.D. (1995) An Integrative Model of Organizational Trust “The Academy of Management Review” vol. 20 no. 3 pp. 709–734.
McAllister D.J. (1995) Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations “Academy of Management Journal” vol. 38 no. 1 pp. 24–60.
Mintzberg H. (2005) Przywództwo Gliwice: Helion.
Mishra J. Morrissey M.A. (2000) Trust in Employee/Employer Relationships: A Survey of West Michigan Managers “Seidman Business Review” vol. 6 no. 1 pp. 14–15.
Molina-Morales F.X. Martínez-Fernández M.T. Torlò V.J. (2011) The Dark Side of Trust: The Benefits Costs and Optimal Levels of Trust for Innovation Performance “Long Range Planning” vol. 44 no. 2 pp. 118–133.
Möllering G. Bachmann R. Lee S.H. (2004) Introduction: Understanding Organizational Trust-Foundations Constellations and Issues of Operationalisation “Journal of Managerial Psychology” vol. 19 no. 6 pp. 556–570.
Mulgan R. (2002) Comparing Accountability in the Public and Private Sectors “Australian Journal of Public Administration” vol. 59 no. 1 pp. 87–97.
Pate J. Beaumont P. Stewart S. (2007) Trust in senior management in the public sector “Employee Relations” 29(5) pp. 458–468.
Pedersen N.J.L.L. Ahlström-Vij K. Kappel K. (2014) Rational trust “Synthese: An International Journal for Epistemology Methodology and Philosophy of Science” vol. 191 no. 9 pp. 1953–1955.
Poppo L. Zhou K.Z. Li J.J. (2015) When can you trust “trust”? Calculative trust relational trust and supplier performance “Strategic Management Journal” doi: 10.1002/smj.2374.
Porumbescu G. Park J. Oomsels P. (2013) Building trust: communication and subordinate trust in public organizations “Transylvanian Review of Administrative Sciences” vol. 38 E pp. 158–179.
Romzek B. Dubnick M. (2001) Accountability in the Public Sector: Lessons from the Challenger Tragedy [in:] Stivers C. (ed.) Democracy Bureaucracy and Administration Boulder Boulder: Westview Press pp. 182–204.
Romzek B. LeRoux K. Blackmar J.M. (2012) A Preliminary Theory of Informal Accountability among Network Organizational Actors “Public Administration Review” vol. 72 no. 3 pp. 442–453.
Rousseau R.M. Sitkin S.M. Burt R.S. Camerer C. (1998) Not so different after all: a cross-discipline view of trust “Academy of Management Review” vol. 23 no. 3 393–404.
Shaw R.B. (1997) Trust in Ballance San Francisco: Jossey-Bass Publishers.
Shore L.M. Barksdale K. Shore T.H. (1995) Managerial Perceptions of Employee Commitment to the Organization “Academy of Management Journal” vol. 38 no. 6 pp. 1593–1615.
Sztompka P. (1999) Trust: A Sociological Theory Cambridge: Cambridge University Press.
Tabak F. Smith W.P. (2005) Privacy and Electronic Monitoring in the Workplace: A Model of Managerial Cognition and Relational Trust Development “Employee Responsibilities and Rights Journal” vol. 17 no. 3 pp. 173–189.
Thomas C.W. (1998) Maintaining and Restoring Public Trust in Government Agencies and their Employees “Administration & Society” vol. 30 no. 2 pp. 166–193.
Tzafrir S.S. (2006) The relationship between trust HRM practices and firm performance “International Journal of Human Resource Management” vol. 16 no. 9 pp. 1600–1622.
Vanhala M. Ahteela R. (2011) The effect of HRM practices on impersonal organizational trust “Management Research Review” vol. 34 no. 8 pp. 869–888.
Wang X. Van Wart M. (2007) When Public Participation in Administration Leads to Trust: An Empirical Assessment of Managers’ Perceptions “Public Administration Review” vol. 67 no. 2 pp. 265–278.
Welter F. (2012) All you need is trust? A critical review of the trust and entrepreneurship literature “International Small Business Journal” vol. 30 no. 3 pp. 193–212.
Whitener E.M. Brodt S.E. Korsgaard M.A. Werner J.M. (1998) Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior “The Academy of Management Review” vol. 23 no. 3 pp. 513–530.
Wicks A.C. Berman S.L. Jones T.M. (1999) The structure of optimal trust: moral and strategic implications “The Academy of Management Review” vol. 24 no. 1 pp. 99–116.
Zaheer A. McEvily B. Perrone V. (1998) Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance “Organization Science” vol. 9 no. 2 pp. 141–159.
Starnes B.J. Truhon S.A. McCarthy V. (2005) Organizational Trust: Employee-Employer Relationships [Online] Available: http://asq.org/hdl/2010/06/a-primer-on-organizational-trust.pdf [2 Aug 2015].